Can I specify a delivery time? No. We can only guarantee that your flowers will be delivered between 8am and 5pm on the date of delivery. We cannot specify time of delivery.
How will I know that you have received my order? We will email you to confirm your order has been received and will supply you with your unique order reference number. You can check the progress of your order by logging in, or by phoning 0800 06 99 22 0.
Do you deliver at the weekend? Yes, only on Saturdays. Delivery costs £10 (rather than £5.95 Monday to Friday).
Can I order champagne or gift sets without ordering flowers? You cannot order champagne without ordering flowers but you can order up to two gifts, as well as vouchers, with any purchase of a bouquet for the same delivery charge as long as they are all going to the same address.
How do I cancel flowers? Cancellations must be made at least 48 hours before delivery for a full refund, by phoning Jane Packer Delivered on 0800 06 99 22 0.
What are the delivery charges?
A delivery charge of £5.95 is payable for deliveries made from Tuesday – Friday and £10.00 for Saturday delivery. Sorry, we cannot deliver on a Monday.
Our deliveries are carried out by a third party courier and are made between 8am and 5pm. Unfortunately, we are unable to allocate specific time slots. Delivery is available next day to all UK mainland addresses, however deliveries to northern regions of Scotland, may take up to 48 hours.
Please leave a special instruction as to what our courier should do if the recipient is out, e.g. “Leave with a neighbour” or “ Leave in porch”. If the courier is unable to deliver, they will leave a note at the recipients address and take the flowers / goods back to their operating depot or nearest post office for collection.
Flowers sent to hospitals, military bases and business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that flowers sent to these locations be requested for delivery on a weekday and not on a Saturday. Deliveries cannot be made to PO Box addresses.
Please ensure that you enter full and accurate details, including the address and the postal code, of the recipient. We cannot be responsible for any orders which are not delivered due to incorrect or incomplete information being supplied.
How does temperature affect flowers? Heat causes flowers to respire at a higher rate and so fade; the cooler the room or location they’re in, the longer they will last. However, cold or draughty conditions may cause petals to dry out too. A moderate, sheltered position is best.
Why do you say that flowers should not be placed near fruit? As fruit ripens it gives off a gas called ethylene. Flowers do not react well to this gas and will die very quickly when exposed to it.
Why cut stems at a 45° angle? Between the flower shop and your house, stems will dry out. By re-cutting them at an angle, you are removing dry fibre and ensuring a wide surface to take up fresh water. Putting stems into water while cutting them helps them to absorb even more water, and so stay fresh for longer.
What’s the point of flower food? It contains three additives which nourish flowers and deter bacteria:
- sugars to feed the blooms and encourage buds.
- biocides to kill the fungi, yeasts and bacteria.
- acidifiers to encourage water to rise up flowers’ stems.
Do lemonade, coins, bleach or aspirins make flowers last longer? No. If anything, they might encourage the growth of bacteria.